Transform your career with our exclusive Level 5 SQA Customer Service Excellence Course, running on the 7th and 8th of March. This intensive, two-day workshop is your gateway to achieving a prestigious qualification, demanding your full commitment but promising invaluable rewards. Elevate Your Customer Service Skills Dive deep into the art of exceptional customer service with our dynamic course. Designed to equip you with the foundational skills and knowledge indispensable for delivering professional customer service, this course is a must for those passionate about making a lasting impact in their career. Whether you're already in the field or aspiring to join, our course caters to a broad spectrum of industries—from private and public sectors to voluntary organisations and charities. What You'll Gain: Comprehensive Understanding: Master the essentials of engaging and satisfying customers, ensuring their loyalty and fostering positive relationships. Personal Development: Learn how to make an unforgettable first impression, understanding the nuanced skills required to meet and exceed customer expectations. Communication Mastery: Elevate your communication and listening skills to new heights, enabling you to understand and address customer needs effectively and empathetically. Course Structure: Spread over two action-packed days, the course culminates in a practical assessment—a written workbook completed under the guidance of our expert instructors. This hands-on approach ensures you apply what you learn, solidifying your understanding and proficiency in real-world customer service scenarios. Who Should Attend: This course is ideal for individuals in customer-facing roles seeking to enhance their expertise and credentials. Whether you're in hospitality, retail, call centres, or any sector where customer interaction is key, this course will transform how you engage with clients. Why Enrol: Achieve a Recognised Qualification: Stand out in your field with a Level 5 SQA certification in Customer Service. Immediate Impact: Apply your new skills instantly, improving your job performance and customer satisfaction. Career Advancement: Open doors to new opportunities and advancements within your industry. Join us on the 7th and 8th of March for a career-defining experience. With limited slots available, secure your place today and step into the future of customer service excellence.


  • Date: 07/03/2024 10:00 AM - 08/03/2024 04:00 PM
  • Location 1 King Street, Alloa, UK (Map)
  • More Info: Colab